NWD - Gas Grills, Stoves, Fireplaces, Ranges, Ovens, Microwaves, Refrigerators, Dishwashers

Terms and Conditions

We are constantly looking for ways to ease your decision to purchase your next product through us! We want you to feel confident that you made a wise decision and want you to have total satisfaction in your new purchase. As a result, to give you the ultimate peace of mind in purchasing from us and to maintain our high record of customer satisfaction, we are providing the following answers to some of the questions that you may have with regards to warranty work, returns of purchased items and general policies.

Warranties will not cover misuse, neglect, abuse or problems arising from incorrect installation or basic maintenance items. Also installation by anyone other than a qualified professional may void your factory warranty. All warranties are as stated by the manufactures (ask for details) unless otherwise noted. Generally manufacturers warranties will cover all electrical and mechanical parts for your stove for a period of one year. In addition other aspect of the manufacturers warranty covers heat exchangers and the steel structure under "life time" coverage. NWD INC. will honor the manufacturers warrantyas per their respective warranties of any unit we sell, excluding warehouse close-outs, for the full term of the manufacturers specifications.

Policies and Procedures

Once your order has shipped, if for any reason you cannot accept delivery of said shipment, all re-delivery and/or storage fees will be the consumers responsibility. Our chain of ownership ends (F.O.B.) Freight on bay, on the day your order is shipped. Such storage fees and/or re-delivery fees can be expensive. Please make sure if you instruct us to ship an item, you are ready for it. Once item has reached its destination all fees are irrevocable.

Special or custom order items are shipped F.O.B. (Freight on bay, non refundable and all shipping damage is the end purchaser's responsability.)

Upon acceptance of you order, you have 72 hours in which to notify us of any missing parts or hidden damage. If you do not notify us within this time frame any future claim for said parts will be null and void. We implore you to thoroughly examine your order in full upon time of delivery and notify us immediately before accepting delivery if you notice any damage or missing parts.

Purchasing a product through us means that you have agreed to our policies and procedures page,"so as such upon accepting our terms and policies, and after you purchase a product from us, if your said unit has been shipped to you or is "IN TRANSIT", or has sustained slight shipping damage (We are not responsible for shipping damage. Although, we do guarantee you a usable product.) and you wish to cancel your order, you will be responsible(at our discretion) for any and all shipping fees and a 20% re-stock fee..."all electronic parts are non-returnable and all sales final... such as but not limited to ...control boards, thermostats.blowers,motors. etc. etc." All special order parts are non-returnable. All sales on electrical parts and or units are final and non-refundable.

If you the consumer, need parts to repair damage and or correct, incorrect items...(Once these claims have been validated as legitimate) the replacement parts will be sent to you after a completed repair authorization form has been submitted to the customer service department. You may be charged for the said items. You will then have 15 days from the day you receive these items to send the incorrect/and or damaged items back to us. After that time period these parts(whether damaged,incorrect or not..) will not be returnable.... as our time frame to put in claims and or to restock these items will have expired...you will have no further recourse on the items" and will own them. Also, by providing us with your email address, you have acknowledged that this is your preferred method of receiving all confirmations and/or any business transactional information.

Any hidden shipping damage you discover after accepting the unit may also be covered by NWD INC.. We will send any parts required should the need arise for a period of 72 hours after delivery. (at our discretion, should the parts exceed our internal formulas we reserve the right to have you repackage the product and ship it back to us.) We reserve the right to disallow your claim if any impropriety is detected.

We reserve the right to substitute with or without notice at our discretion in order to complete your purchase with similar products as needed. These items will always be of an equal or greater value.

Returns

If for any reason you are not fully satisfied with your purchase, you may return said item, unused and in original, re-saleable condition, in original packaging for a full refund for up to 15 days from day of receipt. Refunds are issued upon receipt of said item, at our warehouse, less any and all shipping charges (these shipping charges will be purchasers sole responsibility.) There will also be a 20% restocking fee deducted from your refund amount. (Special orders are non returnable. Layaway product is not returnable, non refundable after 15 days. Additionally you may be charged warehousing fees if item is not picked up within 15 days of agreed layaway period.)

Technical Assistance

We will always be glad to offer assistance to you, should the need arise. Simply call us during our normal hours of operation or e-mail us at tech@nwdinc.com and a technician will be glad to answer any of your questions.

If you have a difficulty with your stove, please call our toll free number and have the following information available for our technical department:

1. Serial number and date purchased
2. Make and model
3. Type of fuel
4. Problematic condition and who diagnosed such condition
5. Was unit professionally installed?

We will try to help you correct your problem to the best of our ability, but we can only make recommendations based upon the information you provide. So please be as concise and accurate as possible. If you have purchased our extended warrantee service package you can call the national 1-800 number direct and they will assist you on obtaining a service repair agent in your area.

We appreciate your business, and will make every attempt to get you serviced in a timely fashion, should the unexpected need arise. But please bear in mind that we are not your local retailer. And while we will make every attempt to get you serviced, due to logistics, geography, seasonality, or availability of parts... this may not happen "immediately". We hope that you being an internet shopper, allows you to realize this and understand that by operating our business from one location and "contracting" repair work is one of the reasons allowing us to cut overhead thus being able to discount our product to you, so steeply. Thank you in advance for your understanding.

Liabilities

All heating capacities are approximations based upon the best laboratory environmental conditions and are subject to change based upon square footage, climate, insulation, chimney height, humidity and altitude. And as such, these approximations should only be used as a reference point. NWD INC. makes no warranty as to the validity of such claims by the manufacturers. Note: It is up to the consumer to verify such claims with the manufacturer.

Since we are not the manufacturer of any of the products we sell, NWD INC. assumes no liability arising from the use, or mis-operation of any products purchased from us and at no time shall we be responsible for any amount greater than the purchase price of said products at any time.

Note: Since we are always improving our offerings and product availability, we reserve the right to change pricing, products and specifications without notice. If any order is due to ship, we will notify you (the consumer) of any backorder, or deletion of product from our line and offer, at your discretion another product of equal value. We will not be responsible for any damages due to shipping delays, product availability, acts of god or any other direct or associated losses caused.

We cannot be held liable for any damages,of any amount incurred do to a delay in the shipping of any part of your order.

Jurisdiction/Venue

If an action is commenced to enforce the parties' rights as herein stated, customer consents to the exercise of the exclusive jurisdiction of the state courts of the State of Idaho, Kootenai County.

Attorney's Fees

In the event any action or proceeding is commenced to interpret or enforce the terms of/or obligations arising out of this invoice, or to recover damages for the breach hereof, the said parties shall cover their respective attorney fee's and any associated costs , all reasonable legal fees, costs and expenses incurred by the said party. TO THE EXTENT ALLOWED BY LAW, ALL PARTIES HERETO WAIVE ANY RIGHTS THEY MAY HAVE TO A TRIAL BY JURY.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of NWD INC. or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of NWD INC. and protected by U.S. and international copyright laws. All software used on this site is the property of NWD INC. or its software suppliers and protected by United States and international copyright laws.

License and Site Access

NWD INC. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of NWD INC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited forany commercial purpose without express written consent of NWD INC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of NWD INC. and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing NWD INC's name or trademarks without the express written consent of NWD INC. Any unauthorized use terminates the permission or license granted by NWD INC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of NWD INC. so long as the link does not portray NWD INC. its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any NWD INC. logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. NWD INC. and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Site Misinformation

Although we strive to make our site as error free as possible, we unfortunately occasionally offer information or pricing that is not correct or accurate. At the discretion of NWD INC. we may modify orders, cancel orders, or take whatever appropriate actions as we deem necessary to alleviate the situation. In the event information we provide results in property, physical, or other harm, we assume no liability. Caveat Emptor.

As part this agreement to use our site and if you purchase product from us, you agree that any product purchased from us will be installed in a professional manner adhering to all manufacturers install specifications, and or national and or local building codes which ever take jurisdiction in your situation. Failure to adhere to this may void your warranty and releases us from all liability immediately.

15 Day Return Guarantee (less shipping & handling)